Client service Client service

Technology used
Database: Cloud-based system
Frontend: .Net Framework
Backend: .Net Framework
Virtual call centre
Change to a new cloud-based virtual call centre allows the handling of more orders including multichannel communications with e-mails and chatbots significantly reducing cost. The new system allows adding employees anywhere in the world, even from home.
Main points
- Analysing of business processes and proposal for a cloud-based virtual call centre
- Multichannel solution with addition of email and chatbot
- Significantly higher productivity of call centre employees
- Scalable to any number of employees
- Possibility to add employees anywhere, also from home
Time frame
3 months for implementation period ready