Client service
Client service

Technology used

Database: Cloud-based system

Frontend:  .Net Framework

Backend:  .Net Framework

Virtual call centre

Change to a new cloud-based virtual call centre allows the handling of more orders including  multichannel communications with e-mails and chatbots significantly reducing cost. The new system allows adding employees anywhere in the world, even from home.

Main points

  • Analysing of business processes and proposal for a cloud-based virtual call centre
  • Multichannel solution with addition of email and chatbot
  • Significantly higher productivity of call centre employees
  • Scalable to any number of employees
  • Possibility to add employees anywhere, also from home

Time frame

3 months for implementation period ready